Explore a Career with ST. GERARD'S COMMUNITY OF CARE
Billing/Office Assistant
ST. GERARD’S COMMUNITY OF CARE
BILLING/OFFICE ASSISTANT
11/22/2024
Position Summary
The Billing/Office Assistant is responsible for supporting the day-to-day operations of the billing and accounts receivable functions within a Skilled Nursing Facility (SNF). This position plays a key role in ensuring accurate and timely processing of resident billing, payment collections, insurance claims, and other financial transactions for residents in a long-term care setting. The Billing/Office Assistant will work closely with internal departments and external agencies to maintain accurate financial records and assist in the overall management of the facility's revenue cycle.
Education
High school diploma or equivalent required; associate degree in accounting, finance, or a related field preferred.
Experience
Previous experience in accounts receivable, billing, or medical office management, preferably in a healthcare or long-term care setting.
Experience with insurance billing (Medicare, Medicaid, private insurance) is highly desirable.
Must have the ability to read, write, speak and understand the English language.
On-the-job training provided as needed.
Delegation of Authority
As a Billing/Office Assistant, you are delegated by the Administrator the responsibility and accountability necessary for carrying out your assigned duties.
Key Responsibilities
Assist in the preparation of billing to insurance companies, Medicare, Medicaid, and private pay clients.
- Verify and review insurance information to ensure correct billing.
- Help resolve billing discrepancies by communicating with insurance providers, residents, or families.
- Ensure that claims are submitted accurately and within regulatory time frames.
- Process payments from insurance companies, residents, and families.
- Monitor outstanding balances and follow up on overdue payments in accordance with facility policies.
- Assist with payment postings and update resident accounts as necessary.
- Participates in resident admission process by entering new admit information into EHR and other tasks as directed.
- Maintain accurate and up-to-date financial records for all resident accounts.
- Enter and update charges for services rendered to residents.
- Ensure that all transactions are properly documented and reconciled.
- Act as a point of contact for residents, families, and insurance companies to resolve billing inquiries and concerns.
Assists in maintaining accurate accounts in computer software by posting payments, entering manual checks, bank reconciliations, etc. for entire facility including nursing home, independent living, childcare and preschool.
Handles and records cash transactions according to internal control policies.
Create and maintain an atmosphere of professionalism, warmth, personal interest and positive emphasis, as well as calm environment.
Provide support to the team in addressing and resolving payment issues.
- Generate and assist with reports on aging accounts, revenue, and other financial data.
- Assist in month-end and year-end closing processes.
- Ensure compliance with all applicable local, state, and federal regulations, as well as the facility’s policies and procedures regarding billing and collections, etc.
- Maintain confidentiality of financial records and resident information in accordance with HIPAA guidelines.
Skills
Strong attention to detail and ability to manage multiple tasks and deadlines.
Proficient in Microsoft Office Suite, especially Excel; experience with billing software or electronic health record (EHR) systems is a plus.
Excellent verbal and written communication skills.
Ability to maintain a professional demeanor and handle sensitive information with confidentiality.
Must possess the ability to deal tactfully with personnel, resident, family members, visitors, government personnel and others as well as work harmoniously with other members of the St. Gerard’s team.
Physical and Sensory Requirements
- Ability to sit and work at a computer for extended periods.
- Ability to communicate effectively with team members, residents, families, and insurance representatives.
Must be able to speak and write the English language in an understandable manner.
Must be able to cope with the mental and emotional stress of the position.
Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
Must function independently and have flexibility, personal integrity, and the ability to work effectively with the residents, personnel, and support agencies.
Must meet the general health requirements set forth by the policies of this facility.
Must be able to relate and work with ill, disables, elderly, emotionally upset, and, at times, hostile people within the facility.
- May be necessary to assist in the evacuation of residents during emergency situations.
Work Environment
- Work is primarily performed in an office setting within a Skilled Nursing Facility (SNF) and may involve some interaction with residents and their families.
Equal Opportunity Employer
St. Gerard’s Community of Care is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Acknowledgement
I have read this job description and fully understand the requirements set forth therein. I hereby accept the position of Billing/Office Assistant and agree to perform the identified essential functions in a safe manner and in accordance with the facility’s established procedures.
I understand that my employment is at-will and thereby understand that my employment can be terminated at-will either by the facility or myself and that such termination can be made with or without notice.
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Date Signature – Billing/Office Assistant
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Date Signature – Administrator